Unzip the Console Logs

The log files generated by the diagnostic utility are in a ZIP format. To view the log files, you must unzip the files.

Follow these steps:

  1. Copy the .arcZIP file to the machine that has the UDP Console installed.
  2. The .arcZIP file is created using the diagnostic utility.
  3. Using the command prompt, navigate to the following path:

    4. %ProgramFiles% \Arcserve\Unified Data Protection\Management\BIN\DiagnosticUtility

  4. Run the following command to learn how to run the batch file:

    5. arcserveConsoleSupportInternal.bat -help

    BaseOperation loadDefaultValue

    INFO: Load Agent install path C:\Program Files\Arcserve\Unified Data Protection\Management \

    usage: arcserveConsoleSupportInternal.bat [OPTIONS] rawfile

    -help           print help

    -ignoreFailed   Ignore failed import table

    -keepFile       Keep temp file

    -noClean        Do not clean DB

    -path <arg>     path where the content needs to be unzipped

    -u              Only unzip file

  5. The help section is displayed.
  6. Use the following command to unzip the file.

    7. arcserveConsoleSupportInternal.bat –path <should_be_the_same_machine_where_you_want_to_unzip> <name_of_the_zip_file>

  7. Note: The command does not overwrite the Console database. If you want to overwrite the Console database, edit the arcserveConsoleSupportInternal.bat command and remove "-u" from the file, and then save the file.

    8. The Console logs are unzipped.