Arcserve Unified Data Protection Agent for Linux Fails to Download and Deploy Updated Ubuntu Drivers on SLES 11 and RHEL 6

Valid on some outdated versions of SUSE Linux Enterprise Server (SLES) 11 and Red Hat Enterprise Linux (RHEL) 6

Symptom

When I want to back up the Ubuntu node that has the updated kernel version, the backup job fails and the message in the activity log refers to failure in download and deployment of Ubuntu drivers.

Solution

Update the system packages and verify if curl or wget has the latest version.

Follow these steps:

  1. Restart the target machine.
  2. Run the following command:
  3. On SUSE: zypper update wget curl
  4. On RHEL: yum update wget curl
  5. Run the failed backup job again on the Ubuntu node.

The Ubuntu driver is successfully updated.