Arcserve Unified Data Protection Agent for Linux Fails to Install on Supported Servers

Valid on CentOS 6.x, Red Hat Enterprise Linux (RHEL) 6.x, SUSE Linux Enterprise Server (SLES) 11 SP3/SP4, and Oracle Linux Server 6.x

Symptom

When I install Arcserve Unified Data Protection Agent for Linux, the installation fails with the following Linux warning messages:

mkisofs                Treate Live CD image

mount.nfs             Mount NFS share

file system as backup destination and restore source

mount.cifs             Mount CIFS share file system as backup destination and restore source

The following processes must be running

Inactive Processes                              Affected Function

rpc.statd                The NFS file locking function does not work

Solution

At the beginning of the installation, Arcserve Unified Data Protection Agent for Linux verifies if the Linux OS meets the requirement of the Backup Server. If the Linux OS does not meet the minimum requirements, Arcserve Unified Data Protection Agent for Linux displays a warning message to inform you of this problem. The message includes the list of all the packages that are required for Backup Server.

To troubleshoot this Arcserve Unified Data Protection Agent for Linux installation problem, perform the following steps:

  1. Install the following packages using the yum command:
  1. Run the following two commands:

    service rpcbind start

    service nfs start

  2. Run the following command to verify if rpc.statd is running:

    ps -ef|grep rpc.statd

  3. Reinstall Arcserve Unified Data Protection Agent for Linux.

Arcserve Unified Data Protection Agent for Linux is successfully installed.