Arcserve Unified Data Protection Agent for Linux Displays an Operation Timeout Error

Valid on CentOS 6.x, Red Hat Enterprise Linux (RHEL) 6.x, SUSE Linux Enterprise Server (SLES) 11 SP3/SP4, and Oracle Linux Server 6.x

Symptom

I get the following error message:

The operation has timed out. The maximum amount of time to complete the operation has been exceeded. Please try again later.

I get this message frequently when I perform a file-level restore and browse recovery points that have more than 1000 incremental recovery points.

Solution

The default timeout value is 3 minutes. You can troubleshoot the problem by increasing the timeout value.

Perform the following steps to increase the timeout value:

1. Log into the Backup Server as a root-user.
2. Add the following system environment variable:

   D2D_WEBSVR_TIMEOUT

   The value for the environment variable is a number. The number must be greater than 3. The unit for the value is minute.

3. Restart the Backup Server.

The timeout value is successfully increased.