Antivirus Related

• UDP 9.1 is not getting installed from the Unified_Data_Protection_9.1_Remaster build if the Kaspersky antivirus is installed on your machine.
• Symptom
• After you install UDP 9.0, the remaster build automatically starts the installation of UDP 9.1 from a temp folder (for example: C:\Temp\_sec0.468711_15008.tmp\SPInstallerEx.exe). If you have installed the Kaspersky antivirus software on your machine, the installation of UDP 9.1 fails.
• Solution
• As a workaround, reinstall UDP 9.1 manually.
• UDP Console is unable to communicate with agent or Recovery Point Server.
• Symptom
• When you install the McAfee antivirus in a system but not added the executables and ports under the McAfee Firewall rules, the Recovery Point Server and datastores in the UDP Console goes down.
• Solution
• As a workaround, add the executables and ports (8014 and 8015) to the McAfee Firewall rules.
• To add, follow these steps:
1. Open the McAfee Endpoint Security dialog.
2. Select Firewall from the left pane, and then click Add Rule under RULES.
3. 
4. The Add Rule dialog appears.
3. On the Add Rule dialog, do the following:
Add Executables

To add executable, follow these steps:

1. Under Description, type a name for the rule.
2. Under Networks, select Any protocol.
3. Under Executables, click Add.
4. 
5. The Add Executable dialog appears.
4. Do the following, and the click OK:
• For Name, type a name of the executable file.
• For File name or path, click Browse, navigate to the location where the executable file is located, and then click OK.
• Note: When you browse the executable file, the File description and MD5 hash fields get filled by default.
• 
• For Enable digital signature check, select the Allow any signature option.
5. The executable file is added and displays under the Executables table.
5. Click OK to return to the McAfee Endpoint Security dialog.
6. 
6. Click Apply.

Note: To add the following executables, repeat the above steps.

Service Name	UDP Console	RPS	Path
AFD2DMonitor.exe	Yes	Yes	C:\Program Files\Arcserve\Unified Data Protection\Engine\BIN\AFD2DMonitor.exe
ARCUpdate.exe	Yes	Yes	C:\Program Files\Arcserve\Unified Data Protection\Update Manager\ARCUpdate.exe
CASAD2DWebSvc	Yes	Yes	C:\Program Files\Arcserve\Unified Data Protection\Common\Tomcat\bin\tomcat9.exe
CASARPSWebSvc	Yes	Yes	C:\Program Files\Arcserve\Unified Data Protection\Common\Apache\bin\httpd.exe
CASDataStoreSvc	Yes	Yes	C:\Program Files\Arcserve\Unified Data Protection\Engine\BIN\DataStoreInstService.exe
DSFileServer.exe	Yes	Yes	C:\Program Files\Arcserve\Unified Data Protection\Engine\BIN\DSFileServer.exe
GDDServer.exe	Yes	Yes	C:\Program Files\Arcserve\Unified Data Protection\Engine\BIN\GDDServer.exe
HATransCloudServer.exe	Yes	Yes	C:\Program Files\Arcserve\Unified Data Protection\Engine\BIN\HATransCloudServer.exe
HATransServer.exe	Yes	Yes	C:\Program Files\Arcserve\Unified Data Protection\Engine\BIN\HATransServer.exe
httpd.exe	Yes	Yes	C:\Program Files\Arcserve\Unified Data Protection\Common\Apache\bin\httpd.exe
RPSReplication.exe	Yes	Yes	C:\Program Files\Arcserve\Unified Data Protection\Engine\BIN\RPSReplication.exe
CAARCAppSvc	Yes	No	C:\Program Files\Arcserve\Unified Data Protection\Common\Tomcat\bin\Tomcat9.exe
ArcserveUDPIS	Yes	No	C:\Program Files\Arcserve\Unified Data Protection\Management\IdentityServer\jre\bin\java.exe
ArcserveUDPPS	Yes	No	C:\Program Files\Arcserve\Unified Data Protection\Common\Apache\bin\httpd.exe
CASDiscovery	Yes	No	C:\Program Files (x86)\CA\SharedComponents\ARCserve Backup\CADS\casdscsvc.exe
CASUniversalAgent	Yes	No	C:\Program Files\CA\SharedComponents\ARCserve Backup\UniAgent\UnivAgent.exe
SetupWrapper.exe	Yes	No	C:\Program Files\Arcserve\Unified Data Protection\Management\Setup\SetupWrapper.exe

Add Ports
To add ports, follow these steps:
1. Under Description, type a name for the rule.
2. From the Transport protocol drop-down list, select UDP as the transport protocol.
3. From the Local protocol drop-down list, add the ports 8014 and 8015.
4. Click OK to return to the McAfee Endpoint Security dialog.
5. Click Apply.
Note: To add the ports 8014 and 8015 for the TCP protocol, repeat the above steps.

4. All the added rules display under the RULES table.
• Upgrade of UDP 9.1 fails on agent based setup, and the following error occurs:
• Failed to migrate the DB
• Symptom
• When you upgrade UDP 9.1 on agent based setup, the McAfee software blocks the 1434 port of SQL Server, and the upgrade fails.
• Solution
• As a workaround, add a rule under firewall section to allow the 1434 port of SQL Server.
• Follow these steps:
1. Open the McAfee Endpoint Security dialog.
2. Select Firewall from the left pane, and then click Add Rule under RULES.
3. 
3. On the Add Rule dialog, do the following, and then click Add:
1. Under Description, type a name for the rule.
2. From the Transport protocol drop-down list, select UDP.
3. From the Local protocol drop-down list, search for SQL, and then select the ms-sql-m (1434) port.
4. Click OK to return to the McAfee Endpoint Security dialog.
5. 
5. Click Apply.
6. The rule gets added and displays under the RULES table.