Upgrade Related
- The Registry Editor fails to reflect the correctly updated binary of Apache.
- Symptom
- In the Registry Editor, the Version folder located in the following path fails to reflect the correctly updated binary of Apache.
- HKEY_LOCAL_MACHINE\Software\Arcserve\Unified Data Protection\Common\Apache\Version
- Solution
- To review the currently installed Apache version, check the CHANGES file located in the following path:
- C:\Program Files\Arcserve\Unified Data Protection\Common\Apache
- The Registry Editor fails to reflect the correctly updated binary of JRE.
- Symptom
- In the Registry Editor, the Version folder located in the following path fails to reflect the correctly updated binary of JRE.
- HKEY_LOCAL_MACHINE\Software\Arcserve\Unified Data Protection\Common\JRE\Version
- Solution
- To review the currently installed JRE version, check the version file located in the following path:
- C:\Program Files\Arcserve\Unified Data Protection\Common\JRE
- The Registry Editor fails to reflect the correctly updated binary of Tomcat.
- Symptom
- In the Registry Editor, the Version folder located in the following path fails to reflect the correctly updated binary of Tomcat.
- HKEY_LOCAL_MACHINE\Software\Arcserve\Unified Data Protection\Common\Tomcat\Version
- Solution
- To review the currently installed Tomcat version, check the RELEASE-NOTES file located in the following path:
- C:\Program Files\Arcserve\Unified Data Protection\Common\Tomcat
- During the installation or upgrade of Arcserve UDP components, the .Net 4.7.2 version gets deployed automatically. However, in some cases, the system may require a reboot for the .Net changes to take effect.
- The database does not get upgraded to SQL 2014 SP3 without an active Internet connection.
- Symptom
- When you upgrade from UDP 8.0 to UDP 8.1 without an active Internet connection, the UDP still continues with the default SQL E 2014 SP2 database.
- Solution
- As a workaround, manually upgrade the database to SQL E 2014 SP3.
- Old Hypervisor details are not displayed after upgrading to Arcserve UDP 7.0 Update 2.
- Symptom
- After upgrading to Arcserve UDP 7.0 Update 2 from Arcserve UDP 6.5 Update 3 or previous supported versions, the Hypervisor information in Arcserve UDP 6.5 Update 3 or previous supported versions is lost.
- Note: The issue does not appear when upgrading from Arcserve UDP v6.5 Update 4 to 7.0 Update 2.
- Solution
- Upgrade to Arcserve Appliance version 7.0 with Arcserve UDP 7.0 installation iso pops an error dialog ApplianceInformation.exe has stopped working.
- Symptom
- When upgrading to Arcserve Appliance version 7.0 with Arcserve UDP 7.0 installation iso, the upgrade application of UDP calls the ApplianceInformation.exe during upgrade process and creates an log file in the saved folder, while the DVD drive is read-only, an error dialog about ApplianceInformation.exe appears.
- This issue does not block and effect the upgrade process , the upgrade application of Arcserve UDP 7.0 continues until finished.
- Upgrade with downloaded Arcserve UDP 7.0 executable installation file, Arcserve_Unified_Data_Protection.exe is done without any issues.
- Solution
- Close the error dialog.
Enter the Hypervisor information again after the upgrade.