Arcserve UDP Exchange Granular Restore (AEGR) Utility Related

The current version of the AEGR Utility has the following limitations:

• While processing dirty shutdown database storages may be restored not to the topical condition.
• Messages in the Outbox folder are not restored if they haven't been synchronized with the server.
• Simultaneous recoveries are not supported.
• Simultaneous running of more than one instance of the product is not supported.
• Encrypted emails are not restored.
• Messages with size over 64MB are not supported.
• Windows 2000, 98, ME and 95 are not supported.
• Recovery of delivery receipts and non-delivery reports are not supported.
• Tool does not support usage in Run as different user mode.
• Restored contact group should located in folder, which is shown as an e-mail Address Book.
• Approved status of Calendar Events is not supported.
• Links to the Exchange Global Address List are not supported.
• Exchange Server Databases: Preview items with 4-byte Unicode characters may be not full in product started on Win7 and WS2008 OS. It does not affect the quality of restoring into PST or into live server.
• Exchange Server Databases: Search input field may work incorrectly with 4-byte Unicode characters. It does not affect the search results.

Limitation and boundaries for optimal recovery and search

Usage of Arcserve UDP Exchange Granular Restore is optimal for datasets that do not exceed:

• Database size: 2TB.
• Mailbox size: 100GB.
• Number of messages in the database: 2,000,000.
• Number of mailboxes in the database: 2,000.
• Number of messages in one mailbox: 100,000.

Limitations for search in attachments content

Search in attachments does not work for:

• Text contained in embedded OLE objects, WordArt and smart objects, charts etc. Documents metadata (author, comments, tags etc.).
• Marker symbols in lists (numbered or bulleted).
• Text in header/footer.
• XLS/XLSX: number values, formulas, cell comments.
• PPT: tables content.

Limitations for search in double byte language

• Search does not work when attachment name or attachment content is searched.
• Search does not work when Message Body is searched.
• Asterisk and Question Mark do not work in double byte language Search and are not supported in Extended search mode.

Injection limitations

• Injection will not be supported for Exchange Server 2003 and earlier versions. These versions do not support EWS.
• Archived mailboxes (and items from such mailboxes) are not exported to live Exchange Server.
• Photos of contacts are not exported to original live mailbox in Exchange Server 2007.
• Emails with embedded images and other OLE objects are displayed with an attachments icon after exporting into live Exchange Server.
• Creation time and modified time are not restored.
• Attached items inside attached messages are not restored into live Exchange Server 2007.
• Not possible to export embedded messages with more than 2 levels of nesting into live Exchange Server.
• Please use saving into PST for such items.
• Cross-domain export into original mailbox is not supported.
• Contact groups and meeting requests cannot be exported into live Exchange Server 2007 instances. Use export through PST for these item types.
• Contacts from contact group can be previewed only in cases: they were restored in original 'Contact' folder in alternative mailbox (previewing for OWA and Outlook); they were restored into alternative folder ('Contact' type) and folder has property 'Showed as e-mail Address book' (previewing for Outlook only).
• Missing sent date is exported as current date/time into live Exchange Server.
• To restore a mailbox, an empty mailbox must be created in advance using the standard Exchange Server administration tools. In existing mailboxes folders and individual messages can be created without any additional administrative actions.
• It is possible to rename/delete folders in the attached mailbox only within one program session.
• It is not possible to use the connection to the archive mailboxes, as they can not be found in the Active Directory.
• For IPM.Task class items Update List field is not restored after injection.

Recovery of the following item properties to live server may be incorrect, to avoid this problem it is recommended to use Export to PST:

• InternetHeaders
• RTFCompressed
• Codepage
• DateCompleted (for IPM.Task class items existing "Date Completed" value is exported into live Exchange Server as current date/time)
• TaskRecurrence
• RecurrencePattern
• AppointmentTimeZoneDefinitionEndDisplay
• ReminderTime
• CommonEnd
• AppointmentStartWhole
• AppointmentEndWhole
• BusyStatus
• Meeting Owner
• Company Name of Task