Key Files Related

• The Arcserve UDP product might become unusable after the accidental deletion of key files.
• Symptom
• With UDP 9.2, a new set of the public and private key files are created, and any accidental deletion of these files lead to job crashes. Hence, the product becomes unusable.
• Solution
• As a workaround, do the following:
1. Compare the time stamp of key files located in the <UDP installation folder>\Vault and C:\ProgramData\Microsoft\Crypto\Arcserve\UDP\Vault paths.
2. If the time stamp of the key files does not match, stop all the UDP services and then copy the key files from the C:\ProgramData\Microsoft\Crypto\Arcserve\UDP\Vault folder to the <UDP installation folder>\Vault folder.
3. Start all the UDP services.
4. Note: For more information about how to start the UDP services, see the KB article.