Error Message 10160

Could not get application-related information from the virtual machine snapshot. Your backup may not contain application-specific sessions, such as Microsoft SQL Server or Exchange Server. Check the status of the Microsoft Volume Shadow Copy service in the Guest Operating System.

Symptom

Backup job couldn't get application's information although application is installed inside VM

Solution

This may happen when it is not an application consistent backup. Refer to UDP Solution Guide for the prerequisites of application consistent backup.