Installing/Uninstalling Arcserve UDP Agent (Windows) › How to Install Arcserve UDP Agent (Windows) Updates › Troubleshooting Update Issues › Unable to Connect to the Arcserve Download Server to Download Updates

Unable to Connect to the Arcserve Download Server to Download Updates

If you are not able to connect to the Arcserve download server to download Arcserve UDP Agent (Windows) updates, follow these steps:

1. From the Arcserve UDP Agent (Windows) home page, click View Logs, and verify the error message.
2. Verify that you have a good network connection.
3. Open command line and ping the rmdmdownloads.ca.com server.

   Perform one of the following to establish connection with the download server:

   • From the Arcserve UDP Agent (Windows) home page, select Settings, then Preferences, and click Updates and Download Server. Click on the proxy settings and verify that the default option Use browser proxy settings (for IE and Chrome only) is selected.
   • From the Arcserve UDP Agent (Windows) home page, select Settings, then Preferences, and click Updates and Download Server. Click on the proxy settings and select Configure Proxy Settings and enter the valid proxy server name, port number and credentials and click OK.
4. Click Test Connection to verify that the connection is established.

If the problem persists, use Live Chat to contact Arcserve Support. Live Chat lets you optimize intelligent conversation between you and the Technical Support team, allowing you to address your concerns and questions immediately, while still maintaining access to the product.