Backup job for VM on Microsoft SMB 3.0 share fails with error message

Note: Valid for Hyper-V.

Symptom

The VM resides on Hyper-V 2012 or 2012 R2 and has files on SMB 3.0 share. The backup job keeps failing and the following error message appears:

Failed to take VSS snapshot. System error=[VSS_E_VOLUME_NOT_SUPPORTED_BY_PROVIDER]

Solution

Add the role File Server VSS Agent Service on the file server and make sure that Microsoft File Server Shadow Copy Agent Service is installed.

Note:

• For VM residing in Hyper-V 2016, File Server Shadow Copy Agent Service is not needed.
• You must configure SMB 3.0 share properly before Arcserve UDP can back up the VM in it. For detailed requirements of SMB 3.0 share, refer the Requirements and supported configurations section of Microsoft documentation.