Volume Information Unavailable for Recovery Point

Symptom

In the restoring VM/files wizard, while mounting recovery point or copying recovery point, no volume and file are displayed on the recovery point screen. Instead, the following message appears:

Volume information is not available for this recovery point.

Solution

This behaviour is expected if the source VM does not have Windows OS because Arcservev UDP is unable to parse virtual disks of VM to get volume information. You can restore the entire VM or copy the recovery point. If the source VM has Linux VM OS, you can also restore files from the recovery point by using a Linux backup server.