The following section provides guidance to help you address issues related to open files when using Arcserve Backup.
If a particular resource you are backing up is locked or in use by the operating system, you may receive the following errors. These errors may be preceded by error code W3404.
Note: The Arcserve Backup Agent for Open Files reconciles many common open file errors. If you are not using this Agent, you should consider doing so. We also recommend that you perform remote backups using the Arcserve Backup Client Agent for Windows.
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MS Error Code |
Cause and Resolution |
|---|---|
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SHARING VIOLATION |
Cause: File sharing violation error. Another process (such as an application service) was using a target file when Arcserve Backup ran a Backup Job. Resolution: Stop all services and applications using the target file and restart the Backup. |
|
ACCESS DENIED |
Cause: A target file for the backup job was not accessible, or another process (such as an application service) was using a target file when Arcserve Backup ran the backup job. Resolution: Ensure that your user account has sufficient rights to access the target file, and stop all services and applications using the target file before restarting the backup job. |
|
FILE NOT FOUND |
Cause: A target file has been deleted or moved between the submission and the execution of a Backup Job. Resolution: Modify and repackage Job and retry. |
|
PATH NOT FOUND |
Cause: A target file path has been deleted or changed between the submission and the execution of a Backup Job. Resolution: Modify and repackage Job and retry. |
|
BAD NET PATH |
Cause: A Backup Job is submitted to a Remote Machine and a target network path was not detected because of a missing path or network protocol delay. Resolution: Confirm your network environment and retry the Backup Job. |
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