Unable to Create Reports from Report Manager

Valid on Windows platforms.

Symptom

When you try to create reports from Report Manager, the following message appears:

Arcserve Backup cannot write to the specified directory or cannot communicate with Arcserve Backup engines.

Solution

This problem can occur under the following conditions:

The user does not have write access to the specified directory.
To remedy this condition, verify that the user has write permissions to the specified directory.
The path specified is not correct.
To remedy this condition, verify that the path specified is correct.
Report Manager cannot communicate with the Arcserve Tape Engine, the Arcserve Database Engine, or both.
To remedy this condition, verify that the Tape Engine service and the Database Engine service are running on the backup server.