Managing Devices and Media › Device Manager › Maintenance Tasks › Scan Devices

Scan Devices

Use the Scan Device option to enumerate USB storage devices that are connected directly to the Arcserve Backup server.

Note: This option applies to USB storage devices only.

To scan a USB storage device using the Scan Device option

1. Open the Device Manager.
2. Connect the USB storage device to the Arcserve Backup server.
3. Select the USB controller icon in the device directory tree and click the Scan Device toolbar button.

   Arcserve Backup detects and enumerates the device in the Device Manager, device directory tree.

Important! If the drivers for the USB storage device are not Plug and Play (PnP) compatible, Arcserve Backup may not be able to detect and enumerate the storage device. To resolve this, you must configure the USB storage device by stopping and restarting the Tape Engine.

To scan a USB storage device by stopping and starting the Tape Engine

1. Stop the Tape Engine by doing the following:
   1. From the Quick Start menu, select Server Admin.

      The Server Admin Manager opens.

   2. From the server tree, locate and select the primary server.

      The Arcserve Backup services appear in the right side of the window.

      

   3. Right-click Arcserve Tape Engine and select Stop on the pop-up menu.

      The Tape Engine stops.

   Note: Do not close the Server Admin Manager.

2. Attach the USB storage device directly to the Arcserve Backup server.
3. Restart the Tape Engine by doing the following:
   1. From the server tree, locate and select the primary server.

      The Arcserve Backup services appear in the right side of the window.

   2. Right-click Arcserve Tape Engine and select Start on the pop-up menu.

      The Tape Engine starts.

   After the Tape Engine starts, Arcserve Backup detects and enumerates the device in the Device Manager device directory tree.

More information:

Configure USB Storage Devices