Managing Agents Using Central Agent Admin › Manage Agent Logs

Manage Agent Logs

Arcserve Backup Central Agent Admin lets you view, export, or delete Agent logs.

Follow these steps:

1. Open the Arcserve Backup Manager Console. From the Quick Start Menu, select Administration and click Central Agent Admin.

   The Central Agent Admin window opens.

2. Select an agent on the server.

   The agent log file details (for example, log file name, size, type of agent, and so on), display in the top right-hand pane.

3. Right-click an agent log file and click View Log Within Specific Time Range from the pop-up menu.

   The Log Retrieval Configuration dialog appears.

4. Select one of the following and click OK:
   • Retrieve full log file--Obtains the complete log file information.

     Note: Windows Server 2008 and later systems do not support viewing event logs directly from the Arcserve Backup Manager Console. To view event logs on Windows Server 2008 and later systems, you must export the event log files and then open the exported documents using a text editor such as Notepad.

   • Retrieve log file against error time--Obtains log file information for the specified start and end times.

   The agent log file opens in a text editor such as Notepad.

To export agent logs

1. Select an agent on the server.

   The agent log file details (for example, log file name, size, type of agent, and so on) display in the top right-hand pane.

2. Right-click an agent log file and click Export Log To File.

   The Log Retrieval Configuration dialog appears.

3. Select one of the following and click OK:
   • Retrieve full log file--Obtains the complete log file information.
   • Retrieve log file against error time--Obtains log file information for the specified start and end times.

   The Save As dialog appears.

4. Specify a destination folder where you want to export or save the log file, and click OK.

   The agent log file is exported to the specified location.

To delete agent logs

1. Select an agent on the server.

   The agent log file details (for example, log file name, size, type of agent, and so on) display in the top right-hand pane.

2. Right-click the agent log file you want to delete and click Delete Selected Log.
3. Confirm whether you want to delete the agent log.

   The agent log file is then deleted from the agent logs list.