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Prevent Job Failures

Valid on Windows platforms.

Symptom:

How can I stop Arcserve Backup services in a cluster node without failover occurring?

Solution:

When a Arcserve Backup server is configured as cluster-aware, all critical Arcserve Backup services will be monitored by the cluster application (MSCS or NEC CLUSTERPRO/ExpressCluster). If some service fails, the cluster application will try to restart it or trigger a failover if the restart attempt fails. This means that you can no longer stop a service by using the Arcserve Backup Server Admin. If you attempt to stop a Arcserve Backup service, you will get a pop-up message indicating that it is not permitted.

To shut down any Arcserve Backup services for maintenance or configuration changes when you do not want Arcserve Backup to fail over to another node, perform the following procedure: