Cannot see Agent for Open Files menu items

Valid on Windows XP, Windows Vista, and Windows 7

Symptom

Any or all of the following:

I cannot see the menu items for the Agent for Open Files in the Source tab of the Backup Manager.
When I add a server from the Console using the Find button, the operation fails and the message, “Unable to locate the specified file server” appears.

Solution

Verify if you have turned on the Windows firewall. If you have turned it on, add Netlogon Service to the Windows firewall exception list.