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Introducing Arcserve Backup Agents and Options › Using Options › Disaster Recovery Option › Recovering Data from a Physical to Virtual Machine › Scenarios for Local and Remote Restore › Local Backup and Remote Restore › Network Interface Card (NIC) Nonfunctional after a Remote Restore to VM Hosted on Microsoft Hyper-V Server

Network Interface Card (NIC) Nonfunctional after a Remote Restore to VM Hosted on Microsoft Hyper-V Server

The NIC does not function properly when the system restarts after a remote restore. For Windows 2003 (x64), after disaster recovery the network adapter does not work and you may not be able to install integration service properly. You must perform the following steps below to install integration service.

To install the integration service

  1. Remove file C:\Windows\System32\Drivers\wdf01000.sys.
  2. Remove registry key HKLM\System\CurrentControl\Services\wdf0100.
  3. Reboot the VM and log in.
  4. Select Action, insert Integration Service Setup Disk from VM console and install.

    Integration service is installed.