Troubleshooting Dashboard › Dashboard Troubleshooting › Dashboard does not display data

Dashboard does not display data

If the Arcserve Backup Dashboard does not display any data, perform the following troubleshooting procedure:

Note: Dashboard can only monitor and report on nodes that have Arcserve Backup agents with r12.5 or later.

1. Verify that data for Dashboard is being collected.
   • For SRM type reports, browse to and expand each node and perform an SRM probe to collect data.

     You can manually initiate an SRM probe by opening the SRM Probing dialog and clicking the Probe Now button or wait until 2:00 PM for the next automatic probe.

   • For Backup Environment type reports, perform a backup of a Arcserve Backup r12.5 agent.
2. Verify the Arcserve Backup services are running and restart if necessary. For more information about Arcserve Backup services, see the Administration Guide.
3. Refresh the reports.
4. If the problem persists, access the CA.ARCserve.CommunicationFoundation.WindowsServices.exe.config file to enhance the corresponding CACF.svclog information.

   The configuration file is located in the following directory:

   X:\Program Files\CA\ARCServe Backup
   

   1. In the configuration file, locate the following string:

      source name="CA.ARCserve.CommunicationFoundation.Trace" 
      

   2. Change the value from "Information" (default value) to "Verbose" to provide more detailed information in the output log files and help CA troubleshoot the problem.
   3. Restart the Arcserve Backup services.
   4. Refresh the Dashboard reports.
   5. Locate the CACF.svclog file in the following directory:

      X:\Program Files\CA\ARCServe Backup\LOG
      

   6. Send the CACF.svclog file to CA Technical Support for investigation.

      For online technical assistance and a complete list of locations, primary service hours, and telephone numbers, contact Arcserve support.