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Using Best Practices › Using the Disaster Recovery Option with the Agent

Using the Disaster Recovery Option with the Agent

Planning your backup methodology is critical for protecting your Exchange Server 2007 and 2010/2013 systems against failures, and for quick recovery of your server in case of disaster.

The following process assumes you have a Windows server running Exchange Server 2007 or 2010/2013 and some Exchange Server Databases are running. A disaster occurs and it is necessary to rebuild the entire server.

Important! Before performing disaster recovery, ensure you have the most recent full backup of the Exchange Mailbox Server and the most recent database level full backups for all mailbox databases and public folder databases.

  1. If the Active Directory server was destroyed, perform disaster recovery of AD server first. For more information, see the Arcserve Backup Disaster Recovery Option Guide.
  2. Perform disaster recovery of the Exchange Server.
  3. Perform database level restores of all mailbox databases and public folder databases. For more information, see the section, Performing Database Level Backups and Restores.

Note: If you are running Exchange Servers in cluster environments, perform database level restores of mailbox and public folder databases according to your particular configuration.

You may receive the following error: 

AE9650 The volume shadow service provider has reported a bad state for the operation.

If so, perform the following steps using the Arcserve Backup Disaster Recovery Option Wizard

  1. Perform Disaster Recovery to recover the Exchange 2007 Server.
  2. Use the Arcserve Backup Agent for Microsoft Exchange to restore all storage group database data to an alternate location. Make sure the option, Run recovery after restore is disabled.
  3. Log in to the Exchange Server with the Mailbox role installed and stop the IS (Information Store) service.
  4. Navigate to the Storage Group folder, delete the *.chk, *.log, and *.edb files. If your Exchange server has more than one storage group, repeat the delete operation for all storage groups.
  5. On the alternate location used in Step 2, copy the *.chk, *.log, and *.edb files restored there to their original location.
  6. Restart the IS service.