Performing Document Level Backups and Restores › Document Level Backup › Document Level Backup Methods › Configure Agent Settings for Document Level Backups

Configure Agent Settings for Document Level Backups

Before you perform document level backups, you should decrease the maximum number of threads used by the agent to avoid jobs failing with the AE9609 error. To do this, change the Arcserve Backup Agent configuration settings on the Exchange Server.

To configure agent settings

1. From the Start menu, launch the Arcserve Backup Agent Admin.
2. Switch to the Agent for Microsoft Exchange. The default view is Client Agent for Windows. Use the drop-down control on the right to switch to the Agent for Microsoft Exchange.
3. Open the Configuration tab.
4. Click the Document level Agent tab.
5. Set the Maximum Number of Threads value to 4 or 6.
6. Save your changes and close tabs.
7. Restart the Universal Agent service. Click the button on the far left side of the Backup Agent Admin screen that resembles two gears.
8. Close the service window.
9. Close the Backup Agent Admin Window.

You may now perform a backup job.