Troubleshooting › Exchange Server Errors › Authentication Errors Occur when Configuring the Brick Level Agent

Authentication Errors Occur when Configuring the Brick Level Agent

Valid on Exchange Server 2003 systems.

Symptom

On Exchange Server 2003 systems, authentication errors occur when configuring the Brick Level agent. As a result, Arcserve Backup cannot create or verify the agent account.

Solution

There are several reasons why Arcserve Backup cannot verify or create the agent account. Various reasons, and the corrective actions you can take to resolve each problem are described below:

• The account that you are trying to verify does not have all of the necessary privileges, groups, and rights.

  To remedy this problem, ensure that all of the requirements for the Backup Agent service account are satisfied. You can use the Exchange Agent Brick Level Configuration utility to create the backup agent service account and mailbox account automatically by enabling the Create a new account feature. When you use this utility, all of the necessary privileges, groups, and rights are applied.

  Note: For more information, see Create or Verify a Brick Level Account.

• The account that you are trying to verify does not have a mailbox on the Exchange Server that you are configuring.

  To remedy this problem, create a new account and specify the mailbox location as the local Exchange Server. You can use the Exchange Brick Level Agent Configuration utility to create this account automatically by enabling the Create a new account feature.

  Note: For more information, see Create or Verify a Brick Level Account.

• Your mailbox name is not unique.

  A name is unique when it does not exist in the organization as a subset of characters in another mailbox name. For example, you cannot use the name Admin, if there is a mailbox named Administrator in your organization.

  To remedy this problem, create a new user with a unique mailbox name.

• The Windows API that is called during verification requires that the account used to run the Exchange Brick Level Agent Configuration has the “act as part of the operating system” privilege assigned to it.

  To remedy this problem, log in to the machine as the account that you want to verify and run the configuration.

• The Windows Active Directory and Exchange Server caches may not have propagated a newly created user.

  Propagating a newly created user can take minutes or hours depending on your domain configuration and traffic.

  To remedy this problem, wait a few minutes longer.

• The mailbox is not finalized and ready for use. This may be because the Recipient Update Service (RUS) has not completed the mailbox.

  To remedy this problem, log in to the mailbox or send mail to it to complete a newly created mailbox. You can force the RUS to update the mailbox so that it can be used immediately. To do this, open the Microsoft Exchange System Manager, expand the Recipients object in the left pane, and select Recipient Update Services. When you select this, your organization’s recipient update services are displayed in the right pane. Right-click each service and select Update Now.

• The user or mailbox information that you entered is incorrect.

  To remedy this problem, ensure that you enter the correct user name, password, and alias name for your mailbox.

• A conflicting or incomplete Mapisvc.inf exists on the Exchange Server. This can occur if you have a messaging client installed that is creating its own version of Mapisvc.inf.

  To remedy this problem, find all copies of Mapisvc.inf on your Exchange Server and ensure that the most complete and accurate version is in the windows\Systerm32 folder. If you need to make changes to Mapisvc.inf, first back up all copies of the file and see the Microsoft Q Article 294470 on the Microsoft web site for information on adding entries for Exchange Services.