Previous Topic: Shared IBM Devices Appear as Unavailable or OfflineNext Topic: Cluster-based Backup and Restore Problems


Backup Jobs Fail

Valid on Windows Platforms.

Symptom

Solution

  1. Check the Arcserve Backup Activity log for any SAN license errors.

    If necessary add the applicable SAN license.

  2. Check the Arcserve Backup Activity log for any TLO license errors.

    If necessary add the applicable TLO license.

  3. Check the Arcserve Backup Primary server Tape Engine service status
    1. In the Arcserve Backup GUI, access the Server Admin screen and check the status of the Tape Engine service.
    2. In the Arcserve Backup Activity log, check for a Primary server Tape Engine stop event.
    3. In the Windows system Event Viewer, check for a Tape Engine service stop event or an exception.

    If the problem is related to the Primary Tape Engine service being down, then restart and try again.

    If the problem persists, contact Arcserve support for online technical assistance and a complete list of locations, primary service hours, and telephone numbers.