Introducing Arcserve Backup Agents and Options › Using Agents › Agent for Virtual Machines › Troubleshooting › Backup and Recovery Operations › Backup Jobs Appear to Fail

Backup Jobs Appear to Fail

Valid on Hyper-V and VMware systems.

Symptom

You submit a backup of VMware or Hyper-V VMs. The options specified for the backup are as follows:

• Raw mode or Mixed mode
• Allow file level restore

The job finishes with an Incomplete status and error message AW0550 appears in the Activity Log.

Solution

The above-described behavior occurs because the name of the Arcserve Backup server that is protecting the VM was not specified or the name of the Arcserve Backup specified is not correct.

To remedy this behavior, ensure that the name of the Arcserve Backup server protecting the VM is properly specified.

For more information, see Specify the Name of the Arcserve Backup Server.