Troubleshooting › Hardware › Windows Server 2008 Cannot Communicate While Recovering from a Disaster

Windows Server 2008 Cannot Communicate While Recovering from a Disaster

Valid on Windows Server 2008 systems.

Symptom

When you recover Windows Server 2008 systems from a disaster using a machine specific disk (MSD), Windows installation media, or both, that contain integrated network interface card (NIC) drivers, the NIC becomes unavailable to the disaster recovery process. As a result, the disaster recovery fails and Arcserve Backup displays a message "Cannot connect to remote media."

Solution

This behavior occurs when you perform disaster recovery using Windows installation media, an MSD, or both, that contain NIC drivers that require you to restart the computer to install the NIC drivers.

To remedy this problem, do the following:

1. Rename the NIC driver's INF file (from *.inf to *.inf.bak) on the MSD and restart the disaster recovery.
2. If the disaster recovery fails, go to the vendor's web site and download drivers for the NIC that do not require you to restart the computer to install the drivers.
3. After you download the NIC drivers, copy the drivers to a floppy disk or USB thumb drive and attach the media to the computer. Then you can load the drivers manually by clicking the Load driver button on the Load driver page.