Troubleshooting › General Usability › All Windows Platforms › Unable to Detect Second Sequence Tape, when Restoring from a Tape Drive

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Unable to Detect Second Sequence Tape, when Restoring from a Tape Drive

Symptom:

I perform disaster recovery using a stand alone tape drive. After tape span, when I insert the next sequence tape into the drive and click OK on the mount tape pop-up dialog, Disaster Recovery Option still asks for the next sequence tape?

Solution:

This error occurs because the driver of that tape drive that is installed in the operating system accepts the media change notice from hardware directly because of which CA ARCserve Backup fails to detect the media change event.

To detect the second sequence tape

  1. Eject the sequence 2 tape.
  2. Click OK on the Mount Tape popup dialog.
  3. Insert the sequence 2 tape.
  4. Click OK on the Mount Tape popup dialog again.