Troubleshooting CA ARCserve Backup Installations › Unable to Log in to CA ARCserve Backup After Upgrading to This Release

Unable to Log in to CA ARCserve Backup After Upgrading to This Release

Valid on Windows platforms.

Symptom:

User profiles do not migrate when you upgrade to this release of CA ARCserve Backup. As a result, the users cannot log in to the CA ARCserve Backup managers and domain.

Solution:

This problem only affects upgrades from previous releases of CA ARCserve Backup, such as CA ARCserve Backup r12 SP1 and CA ARCserve Backup r12.5. The problem occurs under one or both of the following conditions:

• The IP address of the backup server was changed before you started the upgrade process.
• The backup server was rebooted after the upgrade was complete and then the IP address was changed.

As a result of the above conditions, the user accounts that you added in the previous release do not migrate as you upgrade to this release of CA ARCserve Backup. To remedy this problem, you must re-create equivalence on the backup server using the ca_auth command (based on the new IP address), and then update the user accounts.

To complete this task, do the following:

1. From the CA ARCserve Backup server, open a Command Line window.
2. Execute ca_auth using the following syntax:

   ca_auth -equiv add <domainnameA\NT user(administrator)> <hostnameA> caroot caroot <passwordofcaroot>
   

   Equivalence is created.

3. Execute the following commands for each user account:

   caauthd.exe -setupuser
   cadiscovd.exe -m
   

   The user account information is updated.

Note: The command line utilities are stored in root of the CA ARCserve Backup installation directory. For example:

C:\Program Files\CA\ARCserve Backup\caauthd.exe