Planning Arcserve Backup Installations › Database Requirements › Installation Progress Logs

Installation Progress Logs

After you install Arcserve Backup and any agents and options, Arcserve Backup creates installation progress logs that you can refer to in the event that an interactive, silent, or unattended installation fails. Installation progress logs can be useful to Arcserve Customer Support personnel if you need to contact us about an installation problem.

• Interactive installations--If installation of the Arcserve Backup base product or any agent or option fails, you access the installation progress log from the Install Summary dialog. To open the installation progress log, double-click the error icon next to the application on the Install Summary dialog.
• Silent and unattended installations--You can access the installation progress logs from the following directory:

  <system drive>:\WINDOWS\Temp\CA_*.tmp
  

  For each installation session, Arcserve Backup creates a unique CA_*.tmp directory (where * represents a random number). Within this directory you will find a directory labeled MACHINENAME and a text file labeled ProdWiz.log. MACHINENAME is the machine name of the computer where you installed Arcserve Backup.

  • ProdWiz.log—Master Setup log.
  • MACHINENAME directory—Includes log files created when you installed Arcserve Backup and any agents and options.

    For example, ARCSERVE.log is the log file created when you installed the Arcserve Backup base product. If you installed the Tape Library Option, you can access the installation progress log labeled OPTTLO.LOG, in the MACHINENAME directory.