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The Tape Engine Does Not Start on Member Server Upgrades

Valid on Windows platforms.

Symptom:

After you upgrade a stand-alone server or a primary server from a previous release to a member server, the Tape Engine on the member server does not start.

Solution:

After you complete the process of upgrading a primary server or a stand-alone server to a member server, the Tape Engine on the member server should start automatically. If the Tape Engine on the member server does not start automatically, check the status of the Tape Engine on the primary server. In all probability, the Tape Engine on the primary server was not running when the upgrade process on the member server completed.

To remedy this problem, ensure that the Tape Engine is running on the primary server. If necessary, you can start the Tape Engine on the primary server using the Server Admin Manager. Then, after you are sure that the Tape Engine is running on the primary server, start the Tape Engine on the member server.

Note: For more information about starting and stopping Arcserve Backup engines, see the Administration Guide.