Troubleshooting › Backup and Recovery Operations › Recover VM Jobs Fail When Disk Share Levels Were Backed Up From an ESX Server 4.0 to 4.1

Recover VM Jobs Fail When Disk Share Levels Were Backed Up From an ESX Server 4.0 to 4.1

Valid on Windows operating systems.

Symptom

When you recover a virtual machine containing disk share levels that were backed up from an ESX server 4.0 to 4.1; the recovery fails.

Solution

To remedy this problem, perform the following steps:

1. Open the registry.
2. Navigate to the following location:

   HKEY_LOCAL_MACHINE\Computer Associates\Arcserve Backup\Client Agent\Parameters

3. Specify RetainDiskResourceForVDDK as the Value Name.
4. Specify one of the following DWORD values for the key:
   • 1--Retain the disk resource allocation.
   • 0--Do not retain the disk resource allocation.
5. Save the key and close Windows Registry Editor.

The registry is updated and you can successfully recover the VM job.