Troubleshooting › Backup and Recovery Operations › Unable to Restore File Level Backup Data to an Arcserve Backup Server

Unable to Restore File Level Backup Data to an Arcserve Backup Server

Valid on Windows platforms.

Symptom

Arcserve Backup does not have a mechanism that lets you restore file level backup data to an Arcserve Backup server.

Solution

To restore backup data at file level granularity to an alternate location, the Arcserve Backup Client Agent for Windows must be installed on the destination computer. By default, the Arcserve Backup Client Agent for Windows is installed on the Arcserve Backup server. To restore backup data at file level granularity to the Arcserve Backup server, you must add the Arcserve Backup server to the Windows Systems object on the Restore Manager, Destination tab. To add the Arcserve Backup server to the Windows Systems object, you must add the server using its IP address with a fictitious host name.

After the Arcserve Backup server is added to the Windows System object, you can browse the server and specify the location to restore the files.

To add the Arcserve Backup server to the Windows Systems object, do the following:

1. Open the Restore Manager and click the Destination tab.

   Clear the check mark from Restore files to their original locations(s).

   The agent directory tree appears.

2. Right-click the Windows System object and select Add Machine/Object from the pop-up menu.

   The Add Agent Dialog opens.

3. Complete the following fields:
   • Host Name--Lets you specify the host name of the Arcserve Backup server.

     Note: You must specify a fictitious host name. For example, LOCAL.

   • IP Address--Lets you register the Arcserve Backup server using the IP address. To specify the IP address, clear the check mark from Use computer name resolution (recommended).

   

   Click Add.

   The Arcserve Backup server is added to the Windows Systems object.

   

4. Click Close.

   The Add Agent dialog closes.

You can now browse the Arcserve Backup server and specify the location where to restore backup data with file level granularity.