Troubleshooting Global Dashboard › Troubleshooting Overview

Troubleshooting Overview

When a problem is detected, Global Dashboard generates a message to help you identify and resolve the problem. These messages are contained in the Global Dashboard activity logs.

There are two types of activity logs for Global Dashboard. The Central Primary Server activity log displays errors that are encountered during the receiving of data by the central site. The Branch Primary Server activity log displays errors that are encountered during the transmitting of data by the branch site.

• To view the Central Primary Server activity log, access the Central Manager and click "Log Messages" to display the corresponding central site messages.
• To view the Branch Primary Server activity log, access the Branch Manager and click "Show More…" to open the Alert and Error Message window and display the corresponding branch site messages.

In addition, when an incorrect action is attempted, Global Dashboard will generally display a pop-up message to help you identify and quickly resolve the problem.