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Troubleshooting Dashboard › Dashboard Troubleshooting › SRM probe dialog displays "Service not ready" message

SRM probe dialog displays "Service not ready" message

This is because the SRM Prober utility is unable to gather SRM-related information from a node. To identify which node is causing this problem, check the AgIfProb.exe.log file for additional information. The AgIfProb.exe.log file is located in the following directory: 

X:\Program Files\CA\ARCServe Backup\LOG

If you see the following entry for a node in the log file "Receive xml size tli header failed, error number=183", perform the following troubleshooting procedure:

  1. Restart the Database Engine service and run an SRM probe again.
  2. If the problem persists, contact Arcserve support for online technical assistance and a complete list of locations, primary service hours, and telephone numbers.