Troubleshooting › Backup and Recovery Operations › Cannot Power on Hyper-V VMs When Restoring Data to an Alternate Location

Cannot Power on Hyper-V VMs When Restoring Data to an Alternate Location

Valid on Windows Server 2008 systems.

Symptom 1:

When restoring Hyper-V VMs to an alternate location, Arcserve Backup may not be able to power on the target VM. This behavior occurs if the friendly name of the network switch is not the same as that of the original backup.

Solution 1:

There are several approaches that you can use to remedy this problem.

• The best practice is to ensure that the friendly name of the destination VM (alternate location) is the same as the source location before you submit the restore.
• An alternate solution is to edit the VM's settings after the restore is complete, and then configure the appropriate network switch before you power on the VM.

Symptom 2:

When restoring Hyper-V VMs to an alternate location, Arcserve Backup may not be able to power on the target VM. This behavior occurs if the CD/DVD name is not the same as that of the original backup.

Solution 2:

There are several approaches that you can use to remedy this problem.

• The best practice is to ensure that the CD/DVD name of the destination VM (alternate location) is the same as the source location before you submit the restore.
• An alternate solution is to edit the VM's settings after the restore is complete, and then configure the appropriate CD/DVD name before you power on the VM.

Symptom 3:

You cannot power on Hyper-V VMs manually in the following scenario:

• The Hyper-V VM was restored to an alternate location.
• The Power on VMware or Hyper-V VM after restore option was not specified.

  Note: The Power on VMware or Hyper-V VM after restore option is a global restore option that appears on the Operations tab on the Options dialog.

Solution 3:

To remedy this problem, do the following:

1. After the restore is complete, open the Hyper-V Manager and specify the Remove Saved State option.
2. Power on the Hyper-V VM.