Troubleshooting › Backup and Restore Problems › Scheduled Backup Jobs Fail After Changing the Login Credentials for Agent Computers

Scheduled Backup Jobs Fail After Changing the Login Credentials for Agent Computers

Valid on all operating systems.

Symptom

Scheduled backup jobs fail after you change the login credentials (User name, Password, or both) for agent computers.

Solution

This is expected behavior.

Arcserve Backup stores information about the login credentials for agent computers in the Arcserve Backup database. As a scheduled backup job runs, Arcserve Backup retrieves the login credentials from the database, which allows Arcserve Backup to log in to the agent and process the scheduled backup job. If you change the login credentials for an agent computer without updating the database, Arcserve Backup cannot log in to the agent to process the job, which causes the job to fail.

As a best practice, you should update the Arcserve Backup database with the new login credentials immediately after you change the login credentials on your agent computers.

To update the Arcserve Backup database with the new login credentials, do the following:

1. Open the Backup Manager and click the Source tab.

   The backup source directory tree appears.

   Note: From the Views menu, you can select either Classic View or Group View.

2. Locate the target agent computer.

   Right-click the agent computer and click Security on the pop-up menu.

   The Security dialog opens.

3. Specify the new User name, Password, or both that is required to log in to the agent computer and click OK.

   The Security dialog closes and the Arcserve Backup database is updated with the current login credentials for the agent computer.