Valid on Windows platforms.
Symptom
Devices attached to the Arcserve (SAN) Primary server are not marked as shared or slots could not be shown in the Arcserve Backup GUI.
The mechanism that is used to determine whether a device is “shared” is now dynamic. The Arcserve Backup Member server is responsible for detecting “shared” devices and reporting these “shared” devices to the Arcserve Backup (SAN) Primary server. Therefore, if the Arcserve Backup Tape Engine service is not running on any of the SAN-attached Member servers, then no “sharing” is occurring and the devices will not show as being “shared”.
Solution
Make sure the Arcserve Backup Tape Engine service has been started on at least one of the SAN-attached Member servers. If necessary, start the Tape Engine service on one or all of the SAN-attached Member servers.
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