Troubleshooting › SAN Configuration Problems › Backup Jobs Fail

Backup Jobs Fail

Valid on Windows Platforms.

Symptom

• The Arcserve Backup SAN License for the server you are trying to run the backup on has expired.
• Each SAN-attached server must have a SAN License. The licenses are all applied to the Primary server in the corresponding Arcserve Backup Domain.
• The Arcserve Backup TLO License for the server you are trying to run the backup on has expired.
• Each SAN-attached server sharing a multiple drive library must have a TLO License. The licenses are all applied to the Primary server in the corresponding Arcserve Backup Domain.
• The Arcserve Backup Primary server Tape Engine service is no longer available.

Solution

1. Check the Arcserve Backup Activity log for any SAN license errors.

   If necessary add the applicable SAN license.

2. Check the Arcserve Backup Activity log for any TLO license errors.

   If necessary add the applicable TLO license.

3. Check the Arcserve Backup Primary server Tape Engine service status
   1. In the Arcserve Backup GUI, access the Server Admin screen and check the status of the Tape Engine service.
   2. In the Arcserve Backup Activity log, check for a Primary server Tape Engine stop event.
   3. In the Windows system Event Viewer, check for a Tape Engine service stop event or an exception.

   If the problem is related to the Primary Tape Engine service being down, then restart and try again.

   If the problem persists, contact Arcserve support for online technical assistance and a complete list of locations, primary service hours, and telephone numbers.