Managing the Database and Reporting › Arcserve Backup Diagnostic Utility › Create Reports Using the Express Mode Diagnostic Utility

Create Reports Using the Express Mode Diagnostic Utility

Using the Arcserve Diagnostic Wizard you can generate reports that collects diagnostic information about the local server.

Note: The Express Mode does not collect advanced debugging information about the local server.

To create reports using the Express Mode Diagnostic Utility

1. Open the Diagnostic Wizard by selecting Start, Programs, Arcserve, Arcserve Backup, and then click Diagnostic Wizard.

   The Arcserve Diagnostic Wizard opens.

2. Click Next.

   The Select Diagnostic Type window opens.

   From here, you can choose to collect diagnostic logs from either the local server or a remote server, as well as whether or not you want to include advanced debugging information in the report.

   Choose the Express type to gather local logs without including debugging information.

3. Click Next.

   Select the attributes of the machine you want to gather logs from.

4. Click Next.

   Specify the location where you want to save the diagnostic information file in the Diagnostic Information File Name field and click Next.

   A summary of the logs to be collected displays.

5. Click Start.

   This process can be lengthy, depending on the system and the amount of information that you requested.

6. When the process is complete, click OK, and then click Finish.

   After the file has been created, you may be prompted to send it to Arcserve Technical Support.