Introducing Arcserve Backup Agents and Options › Using Agents › Agent for Microsoft Exchange Server › Troubleshooting › Exchange Server Errors › VSS Errors Occur on Windows Server 2008 Systems

VSS Errors Occur on Windows Server 2008 Systems

Valid on Windows Server 2008 platforms.

Symptom

Database level backup jobs complete successfully and Windows Event ID 8194 appears in Windows Event Viewer.

Environment:

Microsoft Exchange Server 2007 is installed on a Windows Server 2008 x64 system.

Solution

Event ID 8194 relates to Volume Shadow Copy Service errors.

For more information, see the Microsoft support website. You can eliminate the error condition by adding the access permissions for the Network Service account to the COM Security of the affected server. To add the access permissions for the Network Service account, do the following:

1. From the Start Menu, select Run

   The Run dialog opens.

2. In the Open field, input dcomcnfg and click OK.

   The Component Services dialog opens.

3. Expand Component Services, Computers, and My Computer.

   Right-click My Computer and click Properties on the pop-up menu.

   The My Computer Properties dialog opens.

4. Click the COM Security tab.

   Under Access Permission click Edit Default.

   The Access Permissions dialog opens.

5. From the Access Permissions dialog, add the Network Service account with Local Access allowed.
6. Close all open dialogs.
7. Restart the computer.