Introducing Arcserve Backup Agents and Options › Using Agents › Agent for Open Files › Troubleshooting › Common Problems › Files belonging to my backup problem could not be synchronized

Files belonging to my backup problem could not be synchronized

Files belonging to my backup program were not synchronized

Symptom

Your backup program probably maintains its own database and log files containing information about backups, media, and so on. It probably uses these files quite often, and this activity can be sufficient to prevent the agent from synchronizing the files during backup.

Solution

To solve this problem, define a group containing all these files and configure the agent to ignore these files. (These files typically occupy only one or two directories.) To do this, go to the File/Group tab of the Configuration dialog and select the Ignore (No Arcserve Backup <aof> Operation) option for each file specification within the group.

Important! Do not select the Ignore (No BAOF Operation) option at the group level. Setting this option at the group level does not stop the agent from backing up the files in the group; it only makes the agent function as though the files were not part of the group.