Introducing Arcserve Backup Agents and Options › Using Options › Disaster Recovery Option › Troubleshooting › Operating Systems › All Windows Platforms › Data is not recovered on a volume that is mounted to a directory on C drive but is not assigned any driver letter

Data is not recovered on a volume that is mounted to a directory on C drive but is not assigned any driver letter

Symptom

Data on volume which is mounted to a directory of a different volume, and is not assigned any drive letter is not restored during Disaster Recovery. After DR reboot, I found the volume is even not formatted.

Solution

Disaster Recovery depends on Windows ASR (Automated System Recovery) to restore disk partitions, volumes and file system of volumes. Volumes on basic disk without assigned drive letter will not be formatted by Windows ASR, but volumes on dynamic disk without drive letter assigned will be formatted by Windows ASR.

Data on these volumes can be recovered manually after disaster recovery. However, if the volume remains unformatted, format it manually. You can use the following procedure to recover data on these volumes:

To recover data on volumes

1. Open Control Panel from Start menu, and select Administrative Tools and then select Computer Management.

   The Computer Management screen appears.

2. Select Disk Management.
3. Right click on the partition/volume which is not formatted, and select Format… option.
4. Format the volume using the same file system format as it was before disaster recovery.
5. Open the Arcserve Backup Manager.
6. Select Restore on the Navigation bar from the Quick Start menu.

   The Restore Manager opens.

7. Click Restore and select Restore by Session from the Source tab.
8. Expand the session and search for the directory into which the volume is mounted.
9. Select this directory, and choose Restore to Original Location, and submit a restore job.