Symptom
After I run a Disaster Recovery on a server running Citrix Presentation Server 4.0, when I start the Citrix Presentation Server Console, I get the error "Pass-though Authentication failed. The service could not be contacted. Make sure the IMA service is installed and running." What should I do?
Solution
To successfully log into the Citrix Presentation Server Console, start the Independent Management Architecture (IMA) service.
Note: If the Citrix Presentation Server was installed using Microsoft SQL Server, you must restore all databases, including the master database before starting the IMA service.
For more information, see the Disaster Recovery section of the Agent for Microsoft SQL Server Guide.
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