Introducing the Enterprise Module › Troubleshooting › Image Option: Drive Cannot be Frozen

Image Option: Drive Cannot be Frozen

Symptom

The drive cannot be frozen during a backup operation.

Note: This problem is specific to Image Option.

Solution

If there is any activity on the drive, the Arcserve Backup Image Option may not be able to freeze the drive. The following occurs if the drive cannot be frozen during a backup operation:

• If the drive does not freeze, and the Continue with Backup option has been selected for the freeze fail action, the option tries to lock the drive for exclusive access.
• If the drive cannot be locked and you change any data, the backup data may be inconsistent and unusable.

The drive cannot be locked for the following reasons:

• Windows Explorer has this drive expanded. Make sure the drive is not expanded.
• An MS-DOS command prompt dialog is opened with this drive letter. Close the MS-DOS command prompt dialog associated with the drive letter.
• An application has opened a file on the drive. Make sure you close all applications that may open a file on the drive that you are backing up.