The Backup Server Cannot Detect Devices

Valid on Windows Server 2003 and Windows Server 2008 systems.

Symptom

Arcserve Backup does not detect libraries, files system devices, or both.

Solution

Ensure that you completed the following tasks.

Install UNIX and Linux Data Mover on the UNIX or Linux computer.
Register the data mover server with the Arcserve Backup primary server.
Share the libraries.
Register the required licenses on the Arcserve Backup server.
Log in directly to the data mover server and use the various platform specific commands and tools to check the status of the attached devices.