Introducing Arcserve Backup Agents and Options › Using Options › Arcserve Backup UNIX and Linux Data Mover › Troubleshooting › The Registration Process Fails Using regtool

The Registration Process Fails Using regtool

Valid on HP-UX platforms.

Symptom

The following regtool tasks fail on HP-UX UNIX systems:

• Register a data mover server
• Unregister a data mover server
• Query a data mover server to obtain registration information

As a result, the HP-UX operating system generates a core dump.

Note: A core dump file is an image, or log file, that consists of application failure messages that can be used to troubleshoot an application failure on UNIX and Linux operating systems.

Solution

If regtool cannot detect a required shared library on HP-UX operating systems, the operating system loader may trigger a core dump.

Note: A loader is an operating system component that lets the operating system load applications into the computer's memory (RAM).

To remedy this problem, do the following:

1. On HP-UX systems, ensure that the following folder is documented in the SHLIB_PATH environment variable:

   /opt/Arcserve/ABcmagt
   

2. Do one of the following:
   • Log out and then log in to the data mover server.
   • Do not log out and log in. Set the environment variable SHLIB_PATH manually.

   You should be able to execute regtool successfully.