Tips

The following is a list of tips for the Agent for Oracle:

If the database you want to back up is not listed in the Arcserve Backup Source tab, check the instance.cfg file. For every database instance handled by the agent, there should be an entry for it in the instance.cfg file. This file is in the agent home directory.
If you have trouble browsing a database, check the Oracle Browser Log (oraclebr.log) for possible errors. Also, make sure that the values corresponding to ORACLE_SID and ORACLE_HOME in the agent/instance.cfg file are set properly.
We recommend there be only one RMAN catalog database for a local area network.
If you are using RMAN, every host on which the agent is running should have a properly configured tnsnames.ora, Oracle Transparent Network Substrate configuration file. This file is in the $ORACLE_HOME/network /admin directory.
The backup sessions you select to restore must have been successfully completed backup jobs. Do not attempt to restore a cancelled or failed backup job.
If a job fails, always check the following logs for possible reasons for the failure:
- oragentd_<job id>.log
- Arcserve Activity log
- The Oracle RMAN log ($ORACLE_BASE/admin/SID/udump/sbtio.log)