Backup Manager Cannot Browse File System Volumes

Troubleshooting › Backup Manager Cannot Browse File System Volumes

Backup Manager Cannot Browse File System Volumes

Valid on Linux platforms.

Symptom

This problem occurs under the following conditions:

When you browse the date mover nodes in the Backup Manager Source tab, file system volumes do not display.

One or more of the following messages appear in the Common Agent log file:

12/01 08:58:26(47410) - (_AGBRSpawnSubBrowser): child pid=47412

12/01 08:58:26(47410) - (stcpReceive)Failed in recv(5), torcv=8, length=8, Connection reset by peer

12/01 08:58:26(47410) - (_AGBRAppendSubBrowser) Failed in _AGBROpenDir(), ret=-1

12/01 08:58:26(47410) - (_AGBRSpawnSubBrowser): Failed in _AGBRAppendSubBrowser(), ret=-1

Note: The Common Agent log file is stored in the following directory:

/opt/Arcserve/ABcmagt/logs/caagentd.log

Solution

To remedy this problem, do the following:

Open the Common Agent log file located in the following directory on the data mover server:
```
/opt/Arcserve/ABcmagt/logs/caagentd.log
```

Browse to the section File System Agent.

Example:

[0]
#[LinuxAgent]
NAME      LinuxAgent
VERSION   17.0
HOME      /opt/Arcserve/ABuagent
#ENV      CA_ENV_DEBUG_LEVEL=4
ENV       AB_OS_TYPE=SUSE_IA64
ENV       UAGENT_HOME=/opt/Arcserve/ABuagent
#ENV      LD_ASSUME_KERNEL=2.4.18
ENV       LD_LIBRARY_PATH=/opt/Arcserve/ABcmagt:$LD_LIBRARY_PATH:/lib:/opt/Arcserve/ABuagent/lib
ENV       SHLIB_PATH=/opt/Arcserve/ABcmagt:$SHLIB_PATH:/lib:/opt/Arcserve/ABuagent/lib
ENV       LIBPATH=/opt/Arcserve/ABcmagt:$LIBPATH:/lib:/opt/Arcserve/ABuagent/lib
BROWSER   cabr
AGENT     uagentd
MERGE     umrgd
VERIFY    umrgd

Locate the following switch:
```
LD_ASSUME_KERNEL
```
If this switch is enabled, delete or comment the switch from the file.
Do one of the following:
- Stop and restart the Common Agent using the following commands:
```
caagent stop
caagent start
```
- Update the Common Agent configuration using the following command:
```
caagent update
```