Troubleshooting › Help on Incomplete Job Information

Help on Incomplete Job Information

If the Arcserve Backup Job Status window displays an incomplete backup or restore job, you can get helpful information in any of the following ways:

Activity Logs

Monitor the activity logs XBSA.LOG, DBAIFMX.LOG, and DBABATCH.LOG for Arcserve Backup Agent for IBM Informix activity (located in the agent home directory)

BAR_informix server name.LOG for ON-Bar activity (located in the Informix home directory)

Debug mode

Enable debug mode (only when instructed to do so by an Arcserve Technical Support representative) to trace all agent activity found in these files:

XBSA.TRC

DBABATCH.TRC

DBAIFMX.TRC

IFMXwrapper.LOG

Backup location

Verify the backup location.