Valid on all Windows platforms. Affects stand-alone libraries and changers.
Symptom
In Device Manager, the device appears offline. Jobs associated with the device fail. The Tape Engine is running.
Solution
When the Tape Engine detects problems with devices, Arcserve Backup statuses the device as offline and generates a message, similar to the following, in the Activity Log:
[Library Failure: Manual intervention required [Device:5][Iomega REV LOADER]]
To remedy this problem, do the following:
Note: For information about troubleshooting the device, see the device manufacturer's documentation.
If the device is working properly, Arcserve Backup will detect the device and status the device as online.
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